Professional Business Communication training

July 31, 2008

by WJaegel

No matter you are a business owner, manager, or a salesperson who are looking to maximize output of your firm or looking to enhance your career, then one of the best options would be to undertake professional business training courses. In other words, professional business training is highly essential to stand out in this competitive global market.

Professional business training courses are specialized programs to make you capable and talented in order to make your business savvy as well as to establish your business in a credible manner and mostly focused on such arenas as management training, team building, business writing skills, presentation skills, employee relations, sales training, time and stress management, and legal environment of business.

Nowadays, business training programs have been proved highly essential to build a healthy relationship between employer and employee, to diffuse violent tendencies in the workplace, and to increase the productivity. In addition, it also enables to strengthen the business and individual relationships.

A lot number of business training courses are now available that help you to undertake your business activities effectively. Just few among them are certificate courses in Coaching and Mentoring, Employment Relations Law and Practice, Post graduate diploma courses in Coaching and Mentoring, courses in public service leadership, and call center management and administration.

The training courses also include specialized courses in such areas as accounting, personal management, marketing, insurance, and hospital management and administration. Workshops and project works also form part of courses.

Professional business training programs are beneficial for both employers and employees. Among the benefits from the point of view of employers are enhanced productivity as well as profitability, enhanced employee and customer satisfaction, improved employee motivation and collaboration, enhanced communication of company priorities, minimum requirement for the supervision of employees, accelerated implementation of new technologies and strategies, enhanced work security and environment, reduced employee turnover, and above all improved company reputation and image.

Some of the benefits from the point of view of employees are enhanced knowledge and skills on the existing situation of your firm, acquisition of new knowledge and skills, enhanced value to employers, potential for salary increment, enhanced promotion, and accelerated career development.

However, the success of a business training course depends on several factors. Foremost is that a professional business training course or program must be designed in such a way that it must be able to discover your skills and abilities.

The next is that a professional business training course must be able to build confidence as well as provide self-assurance, which is vital to tackle any kind of situation. Another important factor that is essential for the success of a business training course is the programs and topics involved in it.

A professional business communication training program not only enables you to effectively communicate with your employees as well as clients but also assures success in the business world. Professional business communication programs usually cover a range of aspects, such as, accent reduction, coaching on English language and grammar, improving writing skills on emails and white papers, enhancing presentation skills, training in media field, cross culture business coaching, and sales pitch coaching for international professionals. In some instances, business communication program covers a special topic namely, legal English, which is focused to make you adept in both domestic and international laws.

Apart from business communication programs, a professional business training course should also include business etiquette programs and technical training as well as courses to handle latest computer software.

Hence, in order to get the maximum benefit of a professional business training course, it is important to undergo training with a reputable training institution. Hong Kong boasts of a great number of reputable training institutions providing professional business training courses.

Some of the professional business courses offered Certificate in Investment and Financial Planning, Financial Risk Manager, Certificate in The Chartered Financial Analyst, and courses on Project Management Professional and E-Six Sigma. Above all, many of these learning centers provide custom-designed professional business training programs and schedule classes as per your requirements.

About the Author

Our modern, state-of-the-art learning centers are conveniently located in Wan Chai and Jordan.We are strongly positioned as a total training solutions provider with online and classroom lessons in the areas of Language, I.T. and Business Skills.

The Art Of Public Speaking – Overcome The Fear

July 18, 2008

by Mark Goodworthy

One of the touchstones to success is powerful public speaking. If you have the ability to speak in front of a great crowd of people, then many people already consider you as someone who is on his way to the top. Skills in public speaking could undeniably bring anyone to the heights of his career and the pinnacle of his glory.

But, how about those who are afraid of public speaking? What is in store for them if success is held by those who only knows how to speak in front of people?

One of the worst phobic problems that could hit a person, who is aiming for glory, is the fear of public speaking. People who have this problem get so anxious when they are asked to speak in front of a crowd that there are really times when they are paralyzed by their fear. They get numb and cold at the same time, others even get anxiety attacks.

There is one way that could treat fear of public speaking and that is hypnosis. However, there are many therapists now who also have other programs that deal with this problem. Aside from hypnosis, there is also what they call as the Neuro-Linguistic Programming and the Emotional Freedom Technique that are also sure-fire ways to treat anyone ‘s fear of talking to a great number of people. Those who are suffering from the fear of public speaking should seek professional help, especially if their successful treatment means an advancement in their careers.

If you have a fear of public speaking, you could also take on simple steps to help yourself, aside from getting professional treatment. One of these steps is understanding that your nervousness will not actually show to your audience. It is just your brain, which is working overtime, that is telling you that you are going to do poorly.

Get rid of this inner voice and you will be fine. When you are doing some public speaking, don’t forget to breathe and pause at regular intervals. This seemingly routine exercise will help you remain calm and speak in a normal and even pace. You do this quite easily when you are engaged in a simple conversation, so there is no reason why you can’t do this in front of a crowd.

Never memorize your piece word for word. Instead, get the gist of your topic, then have some notes and pointers on the parts that you are more familiar with. This way, you can always have your notes to fall back on when you are in doubt as to what to say next. Always make sure that you are talking about a thing that you are familiar with because this will give you more leverage when it comes to knowing more about the subject than the people you are talking to.

Lastly, always think of positive thoughts during those days that lead to your public speaking date. Remember that anything negative will always lead to negative outcomes, so stay away from bad thoughts and focus on the good. Change that dread into anticipation and you are already on your way to making a success out of your speech.

About the Author

If it’s a fear of public speaking or even a phobia of public speaking, you will surprise yourself how fast it can be changed.

Article Source: Content for Reprint

Presentation Skills Training

June 30, 2008

Presentation Skills Training: Learn how to efficiently and successfully present your ideas to a group of people so that they will follow your suggestions and make the decisions you propose.

Presentation is the process of presenting the content of a topic to an audience. With the help of presentation software, such as Impress, Apple Keynote or Microsoft PowerPoint, presentation content can be prepared quickly and easily.

Building Confidence

Confidence, nerves, anxiety

One of the comments I hear most often is related to confidence and nerves. People tell me they get anxious, terrified, or totally panic struck at the thought of giving a presentation.

Of course everyone would like to be the best. They would like to hold the audience attention, look and feel confident, deliver an effective presentation and gain the applause and respect of the audience.

That is a goal that is theoretically within everyone’s reach, but is also for most people not realistic. As the media concentrates on the Olympics, an analogy with athletes will help explain what I mean.

Many Olympic athletes know at the start of their event, that even if they beat their personal best, they will be a long way short of a medal. Importantly, it does not matter. What does matter is that they perform well, do not disgrace themselves and enjoy the event. They do not need to be the best, they need to be the best they can. In achieving this personal goal, they know that every event, every race, will add to their abilities. But they also know something else. They know they have to work at it and of course have to give themselves as much help as possible.

Confidence does not just happen
The airline pilot is not afraid of flying, he is afraid of crashing. Equally I could argue that people are nervous not of speaking in public, but of it going wrong.

When I ask the nervous speaker what they do 30 minutes before a presentation, the most common replies are: panic, re-write the speech notes, rush around getting things ready, and a whole variety of other answers. Is that taking control? One candidate told me recently that they would most likely be in the taxi to the venue, writing the ending of their speech. Let me compare this with a confident speaker, and what they might doing in the same 30 minutes.

Meeting and greeting the audience is one option. Visualising the successful presentation, preparing themselves physically and mentally to speak, breathing and vocal warm up exercises are other options, as well as looking forward to speaking. What they are not doing is still preparing the content or the notes. They are not running around sorting the venue, their notes, any props or technical items or otherwise stressing themselves.

We know confidence is crucial for presenters. The commonest cited attributes for a good speaker are confident and professional. With confidence, everything is under control, you are in charge. Little obstacles remain little and easily overcome.

Confidence – it’s a complicated concept!
Confidence is a word that everyone knows, and yet can be hard to define. When giving a presentation, it is the feeling of being prepared and reasonably certain that you will perform well when it counts.

However this confidence can come from knowing you speak and deliver well. It can come from knowing that the material is well prepared and relevant to the audience. It comes from having the grounding of knowledge in the subject that will allow you to cater for the unexpected question.

It is not a 100% confidence though. That could create arrogance, could cause laziness and could lead to a lower standard of preparation and delivery. There needs to be enough adrenalin to create a sense of excitement, to raise the game a little and to enthuse and excite the speaker who in turn will enthuse and excite the audience. Confidence is self perpetuating up to a point. You know you can present and prepare well. You use good speaking skills and consequently reap the reward of having your confidence increased when things go well.

Lack of confidence is also self perpetuating as well. The less confident speaker will become aware of every fault that exposes their shortcomings and vulnerabilities. They will note every hesitation, every error in their presentation and allow this to further ‘prove’ that they were right in the first place to doubt their abilities. These are what hypnotherapists call ‘ANTs’, something I have written about before – Automatic Negative Thoughts. These are the statements we say and repeat to ourselves such as, “I can’t%u2026”, “I will never be able to%u2026”. “I am not very good at%u2026..”, and so on. The more we re-enforce our negative beliefs, the more we struggle to combat them. We all have doubts, fears and anxiety. We can all learn to control them and keep them in perspective.

Keeping it positive
Confidence is helped by a number of factors. Your own performance feedback, the feedback from colleagues and the audience, and the response you give to that feedback.

We are all aware of how difficult it can be to gracefully accept praise. This is whether it is self-praise or praise received from others. Are we the sort of person who counters praise with a ‘but’?

‘You delivered that well’, is countered by: ‘But the audience was friendly’.

‘You handled the awkward questions well’. ‘But I knew the answer’.

But, but and more buts
As a trainer I might get a pile of positive evaluation sheets after a course and just one that is critical. Over the next few days the positive pile will be placed on the mental back burner whilst I worry about the one person who did not share the view of all the others. If I am not careful it will nag at me, demand that I consider each aspect of the course and how that failed to meet the attendee’s expectations. It is human nature.

Imagine if you accepted positive feedback rather than finding a reason not to. Imagine how much your confidence would increase when you allow your skills to be recognised and rewarded with praise. Imagine the effect of putting all feedback into perspective. Not everything will always go well and there is always room for helpful comments. Even if you have a nightmare of a presentation, you can learn from it and evaluate it in the perspective of it not being the norm, but the exception that warrants some consideration as to why it went wrong to ensure lessons are learnt. This approach is so much more beneficial than deciding that one poor performance wipes out all the positive experiences.

Learning and growing
The successful presenter learns from every presentation and knows that obstacles can be overcome. Alternative skills can be developed and one poor presentation is not the end of the world. Indeed working to overcome the obstacles continues to build the confidence and provide new energy. In order to gain confidence and experience, there has to be the less successful events to provide the learning.

We also learn and get motivated by others. I speak in competition regularly and have had some success. However when I don’t win, the initial disappointment is quickly changed to motivation to improve. I am not alone in this and certainly in my area the standard of competition has continually grown as every time the bar is lifted higher and higher. Confident people aren’t threatened by constructive criticism, but unconfident people are. Consequently, confident people are more likely to focus on what they can improve rather than dwell on what went wrong.

A presenter can get caught in a confidence draining cycle. Beware allowing yourself to feel stressed as that in turn causes anxiety, the anxiety causes panic, the panic leads to mistakes, mistakes allow self-doubt to creep in, escalating the panic, causing the presenter to forget things. Pretty soon, the focus goes from delivering a great presentation to just wanting to get off the stage alive, and dreading the next speaking opportunity.

Believe in yourself
Experience, practice, skill development are all important but so is self-belief or self-esteem. Set goals for yourself, acknowledge your successes however small and regard them as building blocks as you develop the faith in yourself. As your confidence grows, allow your faith in yourself to grow. Each situation you handle, each presentation you deliver is another positive learning step and another indicator that whatever happens you will be able to manage and conquer – not just because of your faith in yourself but because this is enshrined in the hard work, dedication and determination to succeed.

Public Speaking Tips

June 27, 2008

3 Simple Steps to Making You a Stronger Speaker and a Stronger Leader!

The ability to communicate effectively is one of the most important skills a person can have. It often determines whether a leader is viewed as being effective or ineffective, a plan is considered successful or a failure, and whether a candidate for office is embraced, or rejected. These three steps are not guaranteed to make you a great speaker. Becoming a great public speaker requires a significant amount of time, patience, and practice (and training) However, by employing these 3 simple secrets to stronger public speaking, your public speaking will improve, your ability to hold your audience’s attention will improve and you will feel more confident as you speak Look no further than this past week’s 2008 Presidential announcements, Tuesday’s State of the Union address, or the Apple iPhone announcement. For a leader, success, or failure, is often determined by one presentation, speech, debate or announcement. With a good performance, an unknown becomes somebody. However, with a poor performance, a promising future may sink into oblivion.

Step 1 – Slow Down

We have all seen it. A business leader approaches the podium. This individual has a reputation for being knowledgeable, charismatic and informed. Sure enough, the leader makes his or her presentation, is engaging throughout, uses positive body language, yet when he or she glances at the crowd, everyone looks confused, and a little bewildered. The audience probably would have responded to the message being delivered, had they had time to process it.

Slow Down!
Slow Down!
Slow Down!

Public speaking is not a race. People want to hear what you have to say, but you have to give them the ability to. When you are addressing a crowd, whether 5 or 500, every second of silence feels like an eternity – to you. It does not feel like an eternity to your audience, it feels like – a second of silence.

Take brief pause, a breath, a sip of water, whatever you need to do to slow yourself down. Your audience will appreciate it.

Step 2 – Smile

Smiling is contagious. Period. Smiling will improve your confidence, will improve the disposition of your audience, and will improve your speaking – dramatically. Smiling is the equivalent of body language 101. Nothing will get the audience on your side faster than an authentic, genuine smile.

So you have to give a presentation to your group today, and you didn’t exactly have a great morning. You had a fight with your significant other, your car wouldn’t start, the bus never came, and you feel a cold coming on. You are not exactly in a smiling mood.

Whatever you do, never, ever, fake it. You will not fool anyone, and nothing spells insincerity like a fake smile. Think about your morning. Think about your kids. Think about how funny Larry’s outfit looks. Think how funny you must look.

There is always something that will put a smile on your face, and you are the best person to know what that something is. So think of it, try to put whatever has you upset out of your mind (I know – easier said than done), laugh at how impossible that is, if you have to, but whatever you do – SMILE.

Step 3 – Stay Brief

Its always better to finish off your talk before your audience goes to sleep. So Stay brief! Keep it simple! Less is always more. Always!!!

“These three steps are not guaranteed to make you a great speaker. Becoming a great public speaker requires a significant amount of time, patience, and practice (and training) However, by employing these 3 simple secrets to stronger public speaking, your public speaking will improve, your ability to hold your audience’s attention will improve and you will feel more confident as you speak

Communications Training

June 25, 2008

In today’s competitive world, effective communication is extremely important for the success of not only personal interactions, but also for organizations and companies. There are different effective communication skills particular to various situations. So it is imperative to undergo communications training to effectively develop and improve communication skills. The communications training must balance both theoretical, as well as practical skills required for good communication.

Problematic Areas That Require Communications Training

In organizations, it is necessary to communicate with different sub-groups and overcome difficulties in effective communication. Since all sub-groups have their own sub-culture, therefore an effective communications trainer may help you in improving communication skills with other members of your organization. It is necessary to ensure that personalized ways of communication and the various sub-cultures do not clash between different sub-group members. Besides, it is necessary to assist the leader to improve the knack to perceive and understand how various subgroups relate to each other.

Focus of Communications Training

* Providing effective speaking ability

* Developing really good listening, as well as responding skills

* Improving personal qualities and strengths

* Giving a clear idea about communication dynamics

* Increasing total awareness, perceiving habits, beliefs and patterns

* Dealing with different assumptions, working with various viewpoints, giving candidates confidence and making them feel that they are in charge.

* Specialized training depending on requirements for effective office communication and other external dealings

Leadership Communications Training

June 24, 2008

The success of organizations and companies are highly dependent on the leadership quality of top-level people. Good leaders need to have the ability to think on their feet, be articulate and compelling, have clarity about what aspects motivate the employees and how to earn their respect, have innovative thinking, integrity, flexibility, humor and empathy. But they will only succeed, if they have effective leadership communication abilities and they are able to convey these to their employees and during external dealings. The communication trainers have a clear insight about communication and leadership to help the candidates in developing leadership communication skills.

Some Leadership Communication Skills to Be Imparted Through Training:

Feeling of Value

A good and wise leader must be able to inspire in others the feeling that he/she values them. It is necessary to instill in employees that they are valued by the organization as well. Leaders must be able to communicate to employees/team members that they are accountable for their actions, but in such a way that they are not offended.

Art of Delegation

Leaders must learn to correctly delegate for obtaining efficient and effective results. Many successful leaders have attributed their success to their delegation skills. Leadership and communication coaching concentrates on making others rely on their judgments, decisions and skills.


Through training leaders develop their listening skills, so that they can be empathetic and find solutions to other peoples’ problems, thereby earning their goodwill, garner commitment, establish relationship and offer counsel or advice as and when needed. Through the effectiveness of their leadership communications, they can handle and relieve not only their own, but the stress of others as well.

Communication Styles

Leadership communication styles must be efficient and effective to ensure that others will respond to the leaders’ ideas and will follow where they are led and follow instructions with increased enthusiasm. Leaders must understand the distinctions between leadership, as well as management, perceive leadership behaviors and develop most suitable and excellent leadership behavior to empower and inspire others.

Communication Strategies

Candidates have to develop leadership communications strategies, for both formal and informal communication to convey to others their vision, clues and ideas for the development of the organization. Leaders need commitment from others before going forward with key decisions. Communication in leadership enables to coordinate more. Through rigorous training, leaders can gain insight on the factors and elements that make other people tick, see and think from every view points and angles, understand and even extend the boundaries of others by keeping in mind how much is comfortable for others. Leaders learn to handle themselves wisely and well during different crises, be proficient in conflict management and come up with excellent solutions. Leaders and communication coaching need to cover change management, to communicate all the benefits and advantages to be incurred through change, both by employees and for the organization also.

Leadership communications training can benefit in daily life, meetings, presentations, debates, discussions, reviews, performance assessments, briefings, forums and even casual conversations. Leaders can learn to reduce waste of time and resources for getting optimal advantage, with the utmost focus for achieving their goals.

Executive Communications Training

June 24, 2008

Effective Communications Tips, Articles & Resources

This lens has been created by Matt Eventoff, a well known executive communications trainer, who is known for teaching his communication strategies to top level executives, CEO’s, high profile politicians & to people who have fear of public speaking!

To know more about Matt & Princeton Public Speaking please visit

How this lens will help you improve your Communication Skills?

Here we will regular post various tips, articles & resources that may help you immensely in improving your communications skills & shape you into a confident speaker.

Most often we will be posting videos for some of the top level Politicians & Executives speeches & their public appearances. Then we will be discussing upon the communication strategies they used and what all mistakes did they make while going through their speech. Which in turn shall help you learn some very basic but important communication skills that most people tend to loose as they progress to higher positions at work.